Help with Size service is now available: https://www.lucys.co.nz/help-with-size
Return & Exchange policy on COVID-19 level 1 & 2 for AUS, NZ, Pacific Islands:
The easiest ways to exchange an item are to send it back to our store within 28 days of receiving your order.
Return & Exchange policy on COVID-19 level 3 & 4 for AUS, NZ, Pacific Islands:
You can return and exchange the item(s) within 28 days after the end of lockdown level 3 (only for items purchased within 28 days before lockdown).
Unfortunately, we cannot exchange if the return items were dirty, stains, damaged, body odor, cigarette smoke, unmistakable restaurant odor or perfume, washed, dry cleaned or altered.
Please choose carefully as we do not refund any items bought online or in-store. We are happy to exchange your items within 28 days of the date you received your order, with proof of purchase, providing the items are in their original condition.