Return & Exchange

Help with Size service is now available: https://www.lucys.co.nz/help-with-size


Return & Exchange policy on COVID-19 level 1 & 2 for AUS, NZ, Pacific Islands:

The easiest ways to exchange an item are to send it back to our store within 28 days of receiving your order.


Return & Exchange policy on COVID-19 level 3 & 4 for AUS, NZ, Pacific Islands:

You can return and exchange the item(s) within 28 days after the end of lockdown level 3 (only for items purchased within 28 days before lockdown).


Exchange Policy:

Unfortunately, we cannot exchange if the return items were dirty, stains, damaged, body odor, cigarette smoke, unmistakable restaurant odor or perfume, washed, dry cleaned or altered.


Refund Policy:

Please choose carefully as we do not refund any items bought online or in-store. We are happy to exchange your items within 28 days of the date you received your order, with proof of purchase, providing the items are in their original condition.