Return & Exchange

Online size consultation service is now available, will help you for exchange to the right size formal clothing:

https://www.lucys.co.nz/help-with-size


Exchange Policy:

Unfortunately, we cannot exchange if the return items were dirty, stains, damaged, body odor, cigarette smoke, unmistakable restaurant odor or perfume, washed, dry cleaned, or altered.


Refund Policy:

Please choose carefully as we do not refund any items bought online or in-store, and no store credits. We are happy to exchange your items within 28 days of the date you received your order, with proof of purchase, providing the items are in their original condition.


Extended Return & Exchange policy for COVID-19 level 3 & 4 for AUS, NZ, Pacific Islands

You can return and exchange the item(s) within 28 days after the end of lockdown level 3 (except for items purchased 29 days before lockdown), this extended policy has been started on 17th August 2021 and will end on 2nd December 2021.